Today’s UTC-Timestamped Headlines – August 21, 2025

15:31 UTC – Teleperformance Launches Agentic AI for CX Automation Teleperformance SE, based in Paris, has introduced its “Agentic AI” platform. This tool automates customer experience (CX) workflows while keeping human interactions intact. It is now available to clients around the globe. The company showcased advanced chat modules. They also offer scalable deployment across digital channels. Plus, there’s integration with current contact-center systems. Teleperformance found that early adopters reported resolution times up to 40% faster. They also saw big boosts in customer satisfaction.

16:12 UTC – Qualcomm Showcases GenAI at the Edge Qualcomm Inc. released an update on its generative AI research. They revealed new solutions for on-device inference and adapting models in real time. In the white paper “GenAI Firsts: Redefining What’s Possible at the Edge,” the company shared advances in power-efficient neural networks and cloud-edge collaboration. Qualcomm believes these innovations will speed up the use of AI in smartphones, IoT devices, and industrial sensors.