Ticketmaster Login Glitch Hampers Presale Access Globally

Lead Ticketmaster users worldwide encountered persistent login loops and access errors during the Ariana Grande artist presale on September 9, 2025, leaving thousands stuck in queues and unable to purchase tickets.

Nut Graf The malfunction struck at 10:00 a.m. local venue time-just as the presale opened-preventing fans from entering waiting rooms or completing transactions and prompting widespread outcry on social media. With high-profile events on sale, the outage spotlighted the fragility of digital ticketing infrastructures and fueled calls for increased capacity and transparency.

Main Part Subheading: High Demand Meets Technical Failure By 10:05 a.m., reports of login failures, stalled queues and site crashes surged across multiple platforms. Fans attempting to join the waiting room between 9:30-9:59 a.m. as instructed were redirected back to the sign-in page or stuck in endless loading loops.

Subheading: Social Media Erupts “Is Ticketmaster down?” trended globally as thousands tweeted their frustration. Many vowed to abandon attempted purchases, while others lamented watching coveted tickets slip away to resale markets.

Subheading: Company Response Ticketmaster acknowledged “unusual activity” on its Help Center but did not specify the root cause. Support channels were overwhelmed, leading to delayed responses and further customer dissatisfaction.

Subheading: Broader Implications This failure underscores challenges in scaling digital ticketing systems for peak demand moments. Industry experts warn that without robust load-testing and failover strategies, similar breakdowns could recur at future high-profile presales and general on-sales.

Subheading: Next Steps for Fans Ticketmaster advises users to clear browser caches, use alternative devices or switch to mobile web browsers if the app fails. Fans who remain unable to access tickets are encouraged to register for general on-sale notifications and follow official channels for updates.