911 Emergency Lines Operate Normally Following Routine Maintenance

Lead Nationwide 911 emergency lines remained fully operational on Wednesday, September 10, 2025, after scheduled system maintenance in several regions, ensuring uninterrupted public safety communications.

Nut Graf Officials from state and local emergency communications centers confirmed that routine software updates and hardware checks were completed without incident, underscoring the resilience of Next Generation 911 (NG911) infrastructure and the effectiveness of contingency planning.

Maintenance Details

• Several Public Safety Answering Points (PSAPs) in Ohio, Michigan and Arkansas conducted overnight maintenance between 1 a.m. and 4 a.m. local time.
• Backup call‐routing protocols and failover systems were tested, with all emergency calls automatically redirected to secondary centers.

System Performance

• No increase in 911 hang‐ups or abandoned calls was recorded during the maintenance window.
• Call volumes remained within normal daily averages of 150-200 calls per center.
• All calls were answered within the target response time of 10 seconds.

Contingency Success

• Emergency dispatchers reported seamless activation of backup trunk lines, demonstrating readiness for unexpected disruptions.
• County officials emphasize that regular drills and cross-training among PSAPs have been critical to maintaining service stability.

Public Advisory Residents are advised to continue using 911 exclusively for emergencies. For non-urgent reports, individuals should contact their local non-emergency police or fire dispatch numbers to avoid unnecessary call center burden.