Vehicle Crash Triggers Major Xfinity Outage Across Northern California

Lead A vehicle collision with a utility pole in Rancho Cordova on Wednesday morning cut Xfinity and Comcast Business internet and TV services for thousands of customers across Northern and Central California.

Nut Graf The single-vehicle crash at approximately 9 a.m. disrupted connectivity in multiple communities, underscoring the region’s reliance on digital infrastructure and prompting emergency repair efforts that extended into the early hours of Thursday.

Impact and Response Scope of Outage

• Clovis, Elk Grove, Fresno, Lodi, Los Banos, Madera, Mendota and Perkins reported widespread loss of internet, home phone and Xfinity TV services.
• Both residential and business customers were affected, with security systems and professional monitoring also going offline.

Repair Efforts

• Xfinity crews remained on site overnight conducting intricate repairs to the damaged network lines.
• Initial restoration was targeted for 7 p.m. Wednesday but was later pushed to around 5 a.m. Thursday, when full service resumed.

Customer Guidance

• Affected subscribers were urged to check xfinity.com/status for real-time updates and to restart gateways once power to network infrastructure was restored.
• Comcast confirmed that competing providers-including AT&T Fiber, Sonic and Optimum-remained unaffected by the incident.

Broader Significance This event highlights the vulnerability of the region’s telecommunications grid to isolated accidents. As California continues expanding and modernizing its digital backbone, providers are under pressure to bolster redundancy and expedite emergency response to minimize downtime for critical services.