M&T Bank Platforms Disrupt Online, Mobile Banking Access

Lead: On Friday, September 19, 2025, M&T Bank customers along the East Coast experienced widespread disruptions to both online and mobile banking, with more than 2,000 service outage reports and reports of missing direct deposits.

Nut Graf: The bank attributed the interruption to intermittent technical issues affecting multiple digital platforms and pledged to restore full service as quickly as possible, underscoring its commitment to customer satisfaction.

Outage Details

  • The disruption began Friday morning, with Downdetector logging a peak of 2,138 outage reports around mid-morning.
  • By 9 a.m., over 2,000 customers had already flagged problems accessing account balances, transferring funds, and viewing transaction history.

Customer Impact

  • Numerous account holders reported that expected direct deposits did not post to their accounts on payday, intensifying frustration.
  • Login failures occurred on both the M&T mobile app and web portal, leaving many unable to manage routine transactions.

Bank Response

  • In a post on X (formerly Twitter), M&T Bank announced: “We’re experiencing intermittent issues with M&T Online and Mobile Banking. We’re working as swiftly as possible to rectify the situation and apologize for any inconvenience. Thank you for your patience.”
  • A spokesperson added the bank is collaborating closely with its technology team to resolve the matter, emphasizing that customer satisfaction remains the top priority.
  • Matt Smith, representing the Connecticut Department of Banking, confirmed that as of 9:30 a.m., there were no branch-level complaints or inquiries, indicating the issues were confined to digital channels.

Regional Footprint

M&T Bank serves customers across 13 East Coast states and Washington, D.C., including significant operations in New York, Pennsylvania, Connecticut, and Maryland. The bank’s extensive branch network remained unaffected, with in-person and ATM services operating normally.

This is a developing story; further updates will follow as M&T Bank restores full digital functionality.