Merrill Edge Site Offline for Scheduled Maintenance

Lead: Merrill Lynch’s Merrill Edge online portal went offline today, September 20, 2025, for scheduled system upgrades affecting clients nationwide. The outage began at 8 a.m. ET as part of a planned enhancement.

Nut Graf: The temporary unavailability underscores Merrill Lynch’s commitment to improving platform stability and security. Though logins are restricted, essential advisory services remain accessible via phone, ensuring minimal disruption for wealth management clients.

Platform Upgrade Details:

• Scope: The maintenance affects the Merrill Edge website login and account management interfaces.
• Duration: Customers were notified to expect downtime from 8 a.m. ET until later this morning, with services restored “after 8 a.m. ET,” according to a company notice.
• Customer Support: Clients can call Merrill Lynch at 877-653-4732 for account inquiries or to execute trades during the outage.

Impact on Investors: High-frequency traders and self-directed investors relying solely on the online portal may experience delays in executing orders. However, Merrill Lynch advisors and relationship managers have alternative channels to place trades and manage client portfolios.

Company Statement: “Merrill Lynch is improving our system to better serve you,” the maintenance notice reads. “Check back after 8 a.m. ET to log in.”

Looking Ahead: This maintenance follows a series of incremental platform enhancements rolled out earlier this year, aimed at bolstering cybersecurity and expanding digital functionality for both retail and high-net-worth clients. Regular updates are part of Bank of America’s broader strategy to modernize its wealth management technology stack.